What We Deliver
Business continuity and incident response are the disciplines that determine how well your organization functions when something goes wrong — and something always goes wrong eventually. A ransomware attack, a critical supplier failure, a datacenter outage, a key person departure during a crisis. The organizations that recover quickly and maintain stakeholder trust are the ones that prepared before the event, not during it.
We help you build that preparation. Business continuity planning produces the documented processes, recovery procedures, and tested capabilities that let your organization maintain critical operations under adverse conditions. Incident response planning produces the detection capabilities, escalation paths, communication protocols, and technical playbooks that let your team contain and recover from security incidents effectively.
How We Work
Business continuity engagements begin with a Business Impact Analysis (BIA). We work with your operations, IT, and leadership teams to identify your critical business functions, the systems and processes they depend on, and the maximum tolerable downtime for each. The BIA output defines your recovery objectives — RTO and RPO targets — and identifies the most important gaps in your current recovery capability.
From the BIA we develop your Business Continuity Plan (BCP) — documented procedures for maintaining critical operations when primary systems fail, communication plans for staff, customers, and suppliers, and alternate operating procedures for key functions. The plan is designed to be usable under stress by people who may not have been involved in writing it.
Incident response engagements follow a similar structure. We assess your current detection and response capabilities, define your incident classification framework, develop role-specific playbooks for your most likely incident scenarios (ransomware, data breach, account compromise, DDoS), and establish your escalation and communication protocols. For organizations under NIS2, we specifically ensure your incident response process meets the reporting timeline requirements — 24-hour early warning, 72-hour notification, final report obligations.
Testing is built into the engagement — but the plans remain your team’s. We design realistic scenarios and guide your team through tabletop exercises, so they discover the gaps in the plans themselves and build familiarity with response procedures before facing a real incident.
Typical Engagement
We can scope a continuity-only engagement, an incident-response-only engagement, or a combined programme. Duration depends on the size of your organization and how much is already in place — we set it together at the start. For organizations with existing plans that just need testing or updating, a focused review with a tabletop exercise is a short engagement.
Expected Outcomes
You have documented, tested plans. Your team knows their roles. Your recovery time objectives are achievable based on tested evidence rather than assumption. For organizations under NIS2, your incident response framework satisfies the mandatory reporting and response requirements. For organizations under cyber insurance policies, documented and tested BCP and IR capabilities reduce premium exposure and support claims if an incident occurs.
In scope for NIS2? We built the tool for that: CERTO keeps your NIS2 file alive — CyFun self-assessment, documents, incidents and reporting deadlines in one place, ready for the accredited auditor.